Blunders in public relations happen all the time. You have two ways you can handle the way it turns out when it happens. One of those ways would be to try and make it an opportunity out of it or you cannot do anything about it and let it have a negative look or effect on your company.
The public relations blunder I researched and talked about is when McDonald’s promoted tweets didn’t go as they planned on it going. They launched a campaign where people were supposed to tweet good McDonalds story by hash tagging it afterwards with #McDstories. Well instead of people telling good stories or things about McDonalds, they told the bad experiences that they had at McDonald’s. One person even said they found a used Band-Aid in the bottom of their bag. To find out more information about this story you can go to ABC News website. This is where I found all the information for this blog.
The way I would have tried to make this blunder into an opportunity, is to try to turn those bad things into something good. I would have said that all of those people that could prove that those stories were really true would receive a free apple pie the next time they went to McDonalds to eat. By doing this I would be getting those customers that were unhappy, to come back to the restaurant to get their free apple pie and probably buy something else while they were there. It also would weed out those stories that weren’t true. Also I would take them as compliments not negative things. I would do this by saying these things would be changed as soon as they possibly could be fixed. It is kind of what Domino’s pizza has been doing for the last few years now.
photo credit: Ben Heine